FREQUENTLY ASKED QUESTIONS
What makes Caldera Coffee different?
Caldera Coffee is committed to purity and quality. Our beans are Certified Organic, meaning they're grown without synthetic chemicals. They are also tested to be mycotoxin-free (mould-free), ensuring a clean, healthy cup. We roast all our beans in the Byron Bay Hinterland, focusing on a smooth, chocolatey medium roast that's versatile and balanced.
What does "mycotoxin-free" mean?
Mycotoxins are naturally occurring toxins produced by moulds that can sometimes be found in coffee. We rigorously test our beans to ensure they are free from these contaminants. This means you get a cleaner, purer, and healthier coffee.
Where is your coffee sourced from?
We source our beans from Certified Organic farms. Our decaf is a single-origin coffee from Colombia, processed using the gentle Mountain Water Decaffeination method.
Are your coffee pods compatible with my machine?
Our coffee pods are designed to be compatible with most standard Nespresso®* machines. They are also certified home compostable, making them a great environmental choice.
*Nespresso® is a registered trademark of Société des Produits Nestlé S.A., which is not affiliated with Caldera Coffee.
MYCOTOXIN TESTING
Do you test your coffee for mycotoxins?
Yes. At Caldera Coffee we take food safety seriously and regularly test our beans through Symbio Laboratories, an accredited Australian lab.
Which mycotoxins do you test for?
We test for the compounds most relevant to coffee safety:
- Aflatoxins (B1, B2, G1, G2)
- Ochratoxin A (OTA)
What were the results?
All of our test results have come back below the limit of detection, meaning no measurable contamination was found.
How sensitive are the tests?
Our lab uses advanced methods (LC-MS/MS) that can detect mycotoxins at extremely low levels:
- Aflatoxin B1, B2, G1, G2: limit of detection 0.2 μg/kg
- Total Aflatoxins: <1 μg/kg
- Ochratoxin A: limit of detection 1 μg/kg
How often do you test?
We conduct testing whenever we alter a blend or introduce a new origin. This ensures ongoing safety and compliance.
What else do you do to prevent mycotoxins?
- We source only premium Arabica beans from trusted partners.
- Green beans are stored in clean, dry, climate-safe facilities to prevent mould.
- Roasting further reduces any potential contaminants.
Can I see a report?
Yes, we’re happy to share. Please contact us directly, and we can provide a copy of the latest lab report.
Why is it not on your packaging?
We began testing our beans after we had our packaging printed.
PRODUCTS & GRINDS
What grind types do you offer?
We offer both whole bean and ground coffee. You can select the perfect grind for your brewing method:
- Espresso
- Plunger (French Press)
- Stovetop (Moka Pot)
- Pourover (e.g., V60)
- Aeropress
I'm not sure which grind to choose. Can you help?
Absolutely! The best grind depends on your brewer. If you're unsure, choose the whole beans and grind them fresh at home, or contact us at info@calderacoffee.com.au for advice based on your equipment.
How is your decaf coffee processed?
Our Organic Decaf is processed using the Mountain Water Method. This 100% chemical-free process uses pure mountain water to gently remove caffeine, preserving the bean's original flavour and integrity without any compromise on taste.
Are your coffee pods really compostable?
Yes! Our coffee pods are certified home compostable. After use, you can simply place them in your home compost bin, where they will break down naturally.
ORDERS, SHIPPING & DELIVERY
How long will it take to receive my order?
- Processing: Orders are processed and packed within 1-2 business days.
- Australia: Standard shipping takes 1-5 business days. Express shipping takes 1-3 business days.
- International: Standard shipping can take 12-20 business days.
Do you offer free shipping?
Yes! We offer free shipping on all Australian orders over $75.
SUBSCRIPTIONS
How does the monthly subscription work?
Our subscription is the easiest way to never run out of fresh coffee. You choose your product (beans, grind, or pods) and delivery frequency. You'll then receive your coffee automatically delivered to your door every month, and you'll save 10% on every order for as long as you're subscribed.
Can I pause or cancel my subscription?
Yes, you have full control. You can easily pause, modify, or cancel your subscription at any time directly from your account page or by contacting us.
RETURNS & EXCHANGES
What is your return and exchange policy?
Your satisfaction is our priority. We offer returns or exchanges if you notify us within 72 hours of delivery. The item must be unopened and in its original condition. We will also gladly refund or replace your item if you received the wrong product or if there is any inconsistency with the coffee.
How do I start a return or exchange?
Please email us at info@calderacoffee.com.au within 72 hours of receiving your order, and our team will guide you through the simple process.
Can I return a gift card?
Sorry, for security reasons, we cannot return or refund gift cards.
STILL HAVE A QUESTION?
Feel free to contact our friendly team at info@calderacoffee.com.au or fill out the form below and one of our frinedly staff will be in contact ASAP. Looking forward to speaking with you soon.